Accessibility
Primary Care 369 is committed to making primarycare369.us usable by as many people as possible, including people using screen readers, keyboard navigation, magnification, or settings that reduce motion. This statement sets out what we have done, what we have not solved, and how to tell us when we have got it wrong.
Last updated: August 2026
The standard we aim at
We build and maintain this website against the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA — the standard most widely referenced for public-facing sites, and the one that covers contrast, keyboard operability, text alternatives, reflow and predictable behaviour.
Conformance is a direction rather than a certificate. Sites change, content is added, and new pages can introduce problems the last audit did not see. We treat an accessibility defect the same way we treat a broken link: as something to fix, not something to argue about.
What we have done
These are not intentions. Each one is implemented in the code that serves this page.
Pages are built from real headings, lists, tables, form labels and landmark regions rather than styled generic containers. Screen readers announce structure because the structure exists in the markup, not only in the visual design.
Every interactive element — links, buttons, menus, form fields and the FAQ disclosures — can be reached and operated with the keyboard alone. Nothing on this site requires a mouse or a trackpad gesture.
A high-contrast teal focus ring is drawn around whatever currently has keyboard focus, on every focusable element. We never suppress it — knowing where you are on a page is not decoration.
The first thing a keyboard user reaches on every page is a link that jumps past the navigation to the main content, so the header does not have to be tabbed through on every visit.
This site animates on scroll. If your operating system is set to reduce motion, those animations are switched off site-wide — content appears in place rather than sliding, fading or drifting.
Text and interface colours are drawn from a deliberately narrow palette chosen to meet WCAG AA contrast against the backgrounds it sits on. Colour is never the only way information is conveyed — errors, states and emphasis carry text or shape as well.
Meaningful images and icons carry text alternatives; decorative artwork is hidden from assistive technology so it is not read aloud as noise. Embedded maps are given descriptive frame titles.
Layouts are built in relative units and reflow rather than break when text is enlarged or the window is narrow, so zooming to 200% does not require horizontal scrolling to read a paragraph.
Known limitations
Some functionality on this site is provided by outside vendors. We would rather name those gaps than let you find them yourself — and in each case there is a way to reach us that does not depend on them.
Our office maps are interactive frames served by Google. Their internal controls, labelling and keyboard behaviour are built by Google and are outside our control. If a map is difficult to use, every address on this site is also written out as plain text next to it, and directions can be given over the phone.
Registration and the patient login are hosted by eMedPractice on their own platform. We do not build or control that interface. If you have difficulty with the portal, call the office — we can register you and handle by phone anything you would otherwise do there.
Some documents originate with insurers, laboratories or health authorities and reach us already formatted. We cannot always guarantee their accessibility. Ask us and we will provide the content in another format.
How we assess it
If the website is in your way
Nothing on this site is the only route to care. Everything that can be done through a web form can be done by telephone with a member of staff — booking an appointment, asking a billing question, registering as a new patient, or having information on this site read to you.
If you need information from this website in a different format, ask and we will provide it. If you need accommodations for a visit itself, tell us when you book so we can allow time and prepare the room.
Report a problem
We want to hear about barriers on this site. When you write or call, it helps enormously if you can tell us the page address, what you were trying to do, and the browser or assistive technology you were using — but do not let missing details stop you from reporting it.
By email
help@primarycare369.usPlease do not include medical details in email — this is a website feedback address, not a clinical channel.
We treat accessibility reports as a priority and will respond as soon as we can. See also our privacy policy.